Streaming Services
ShudderShudderCustomer Support

Shudder Customer Support – What Kind of Help Can I Get?

When it comes to horror, it's hard to top Shudder. It's one of the growing number of niche on-demand streaming services that cater to fans of specific movie and TV show genres. Through Shudder doesn't have a live chat support option, its customer support team is active on social media. The Shudder knowledge base answers most common issues and problems.

Related: Shudder vs. Hulu in 2022 - 7 Things You Need to Know

Shudder's knowledge base

Guides, FAQs and contact information are located at You can use that resource to find how to do things like troubleshoot error codes, check to see if Shudder's live content is online, learn about how to adjust your streaming resolution and more.

  • About Shudder. This section explains basic information about the service, like how much it costs and how to get in touch with the support team.
  • Web Troubleshooting. Four knowledge base articles address common issues people encounter when viewing content through a web browser.
  • Content - What's on Shudder. Links to Shudder's content library let you explore what the service has to offer.
  • Memberships and Billing. Payment-related questions are addressed here.
  • Devices and Device Troubleshooting. Everything you need to know about how to install Shudder on various TV platforms.
  • User Experience. Find out about how to review content, adjust stream resolution and toggle closed captions.

Does Shudder offer direct customer support?

No, but you can open a ticket at If you send a message to Shudder on Facebook, they typically reply within one day. In addition to @Shudder, there's a separate Shudder Twitter account for customer support: @ShudderSupport. You can also email them at [email protected].

Shudder is all about customer e**xperience**

In an interview with Den of Geek, Shudder's founders revealed that their main purpose for creating the horror-focused streaming service was to fill in a void created by the demise of VHS and DVD rental services.

"We really want to step up and be a platform where it's like, okay, you met someone who told you about this cool film by Takashi Miike, where can you find it? Back in the day, you'd get videotapes or DVDs but that's disappearing so we want to fill that void, and help educate people when it comes to horror films."

Related: Shudder Review 2022 - Free Trial, Cost, Channels and Value

Shudder's helpful curated content lists helps provide that education, and so does Shudder's support team. The best place to reach out to Shudder regarding questions about its titles is probably Twitter.

Alex Munkachy

Alex Munkachy Author

Alex Munkachy is a freelance writer, game developer and hobby robotics enthusiast.

Lisa Holden

Lisa Holden Editor

Lisa Holden is an editor and creative based in Houston, TX. Lisa holds a BA in African-American Studies from Temple University and has spent her career working in news publications and magazines, even founding a magazine herself. She began working as an editor for Flixed in 2023. When she’s not editing or working on one of her many creative endeavors (whenever that is), she enjoys traveling to new places and biking on sunny days.

Affiliate Disclosure's contributors and editorial team will often recommend products we believe to be useful for our readers. We may receive an affiliate commission from product sales generated through these affiliate links.