Despite early glitches in the first hours after Disney+ launched, the streaming service has been proven to be a reliable source of streaming content. When you do run into issues, extensive online support includes a self-help knowledge base and direct support, Disney+ customer support offers a comprehensive menu of options.
Does Disney+ have a help center?
Disney+ has a well-documented help center that answers most people’s general questions. At the top of the screen, you have the option to enter a question directly or dive into specific categories.
As you’d expect, Getting Started explains what Disney+ is all about, what devices it supports and what content you’ll find.
Account & Billing explains how to update your account information, payment methods, how to cancel, and more.
A list of devices compatible with services can be found in Supported Devices.
Watching Disney+ provides more technical details such as how to get 4K Ultra HD content, listening in surround sound or downloading content for offline viewing.
Find out how to remedy any issues you may encounter while using Disney+ in the Fix a Problem section.
Error Codes offers a list of the various errors you may run into and what they mean/next steps to fixing them.
The Disney Bundle category answers questions from people subscribing to the Disney+/ESPN+/Hulu combined subscription.
Does Disney+ offer direct customer support?
While a knowledge base is useful for finding answers to general questions, they aren’t much help when there’s a specific problem with your account. Fortunately, Disney+ has a full-time customer support team available around the clock every day of the week.
You can chat with a virtual assistant, an agent, or call the streamer with any more questions that you may have. You can also share feedback, whether that be improvements to the service, requesting a certain title, or other inquires. You can also contact @disneyplushelp on Twitter.
Chris Casper • Author
Chris Casper is a former tech industry product manager who escaped from California for New Mexico. Now he writes about science and tech while searching for the perfect green chile sauce.
Davan Hamilton • Editor
Davan Hamilton is an editor and writer based in Jacksonville, FL. Holding a degree in Interdisciplinary Studies, her writing spans a wide range, from essays on film criticism and analysis to surreal poetry. Now, she works for Flixed as an editor, continuing to ignore the list of passion projects she’s accumulated. When she’s not glued to her computer, you can find her building endless amounts of Lego sets, binge-reading manga, or playing with (fighting) her cat.
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