Despite early glitches in the first hours after Disney+ launched, the streaming service has been proven to be a reliable source of streaming content. When you do run into issues, extensive online support includes a self-help knowledge base and direct support, Disney+ customer support offers a comprehensive menu of options.
Before we continue, we want to highlight a particularly relevant stream for news, sports, and entertainment. Sling TV is one of the best options for streaming with a rich catalogue of 50+ live channels and 50k+ on-demand movies and episodes.
Try Sling TV today.
What is Disney+?
| Disney+ Bundle $13.99/ Year | ESPN+, Hulu, and Disney+. Bundle and save 25%. Amazing value for the whole family. 3 simultaneous streams | SIGN UP |
| Disney+ Standalone $7.99/ month | 7,000+ TV episodes 500+ films Disney+ Originals 3 simultaneous streams | SIGN UP |
| Disney+ Bundle (No Ads) $19.90/ month | Watch ESPN+, Hulu, and Disney+. Bundle and save 25%. Amazing value for the whole family. 3 simultaneous streams | SIGN UP |
Today’s Disney is much more than Bambi and Mickey’s Clubhouse. The Walt Disney Company now owns Lucasfilms, Marvel Studios, The Muppet Studios, National Geographic, Pixar and many other production houses. And Disney+ is the home for all of the family-friendly content these studios produce.
For a low monthly subscription (or the bundle discount with Hulu and ESPN+) you get all of that content ready to stream. And unlike other streaming services, you won’t have to pay extra for premium features like 4K streaming or offline viewing.
For all the details, check out our overview “What is Disney+ in 2021 – Happiest Streaming Service on Earth”
Does Disney+ have a knowledge base?
When Disney+ launched, it already had a well-documented knowledge base that answers most people’s general questions. At the top of the screen, you have the option to enter a question directly or dive into specific categories.
The Disney Bundle category answers questions from people subscribing to the Disney+/ESPN+/Hulu combined subscription. Update Billing explains how to change credit card numbers if you subscribed directly. It also links to the Google Play and Apple App Store for people who used in-app purchases.
Kids Profile walks you through the steps of setting up parental controls. This limits viewing to content rated in the United States at TV-7FV and G, although some PG content may also appear. If something is incorrect or missing in the help section, you can also Give Feedback.
Further down the help screen, you’ll find several FAQs organized in categories.
As you’d expect, Getting Started explains what Disney+ is all about, what devices it supports and what content you’ll find. Watching Disney+ provides more technical details such as how to get 4K Ultra HD content, listening in surround sound or downloading content for offline viewing.
Manage my Account walks you through the billing process and password management. And Unable to Watch offers tips on how to fix glitchy video and audio.
Related: How to Cancel Your Disney+ Subscription in 2021: 4 Easy Steps
Does Disney+ offer direct customer support?
While a knowledge base is useful for finding answers to general questions, they aren’t much help when there’s a specific problem with your account. Fortunately, Disney+ has a full-time customer support team available around the clock every day of the week.
How you contact support is up to you. There are options for live chat, telephone support and email support. You can also contact @disneyplushelp on Twitter.
Chris Casper is a former tech industry product manager who escaped from California for New Mexico. Now he writes about science and tech while searching for the perfect green chile sauce.
