Streaming content online is great, at least until something goes wrong. Most services, including Apple TV+, offer some kind of support for users. Apple TV+ customer support exists, but it may not be the best on the market.
Does Apple TV+ have a knowledge base?
Apple has long offered extensive self-help online resources for its products and services. And Apple TV+ is no different. You can find the knowledge base by going to the "Support" link at the bottom of the page when logged into your Apple TV+ account.
Source: Apple TV+
To get to the knowledge base, scroll down to where you see "search support". From there, enter the question you want to ask to help troubleshoot your problem.
Note that the knowledge base is shared with Apple TV, which is Apple's streaming media player, a completely different product. (Although it runs the AppleTV+ app, of course). Most of the information in the knowledge base is related to Apple TV and not Apple TV+.
That said, you can find every major topic related to Apple TV+ available in the knowledge base, including how to sign up and which devices are available to use for streaming.
Does Apple TV+ offer direct customer support?
If the knowledge base is a bit too thin for you, or you can't find the exact answer to your question regarding Apple TV+, you have a few additional options. These include phone support and live chat.
Source: Apple TV+
Between the two, chat support may be the easiest to navigate. Phone support may take longer and, depending on where you are, you may have trouble getting through if you have a poor phone connection.
If neither phone, live chat, or knowledge base support work for you, Apple also has community forums available.
What are some alternatives to Apple TV+?
The streaming landscape is a crowded place, which makes choosing the option that suits you best more and more difficult. Take a look at our Best Apple TV+ Alternatives in 2022 to see what else is out there. We put Apple's streaming service head-to-head against major competitors in matchups like Apple TV+ vs Netflix, Apple TV+ vs Hulu and Apple TV+ vs Disney+.
Sam Cook • Author
Sam Cook is a full-time content strategist by day, a part-time freelance content writer since 2015. In another life, he was a high school English teacher for nearly a decade. Based in sunny New Orleans, he writes long-form educational content on technology, including Insurtech, Fintech, HRtech, and content streaming.
Lisa Holden • Editor
Lisa Holden is an editor and creative based in Houston, TX. Lisa holds a BA in African-American Studies from Temple University and has spent her career working in news publications and magazines, even founding a magazine herself. She began working as an editor for Flixed in 2023. When she’s not editing or working on one of her many creative endeavors (whenever that is), she enjoys traveling to new places and biking on sunny days.