Although streaming services try to make things as easy as possible, sometimes things just happen. Hayu customer support is pretty comprehensive for such a simple streaming service. If you do run into an issue, you will probably find the answers you need.
Does Hayu have a knowledge base?
Most people will turn to Hayu’s knowledge base to find the help they need. Hayu has structured its help system in the form of frequently asked questions (FAQs) and categorized them into six sections.
- Billing answers questions about the way Hayu charges people for their subscriptions.
- Account advises customers on how to manage their accounts, activate PIN codes, and handle promotional codes.
- Video deals with issues related to the quality of Hayu’s video streams.
- Devices & Partners lets you know which streaming devices you can use to watch Hayu.
- Content addresses questions about the kinds of shows on Hayu.
- General questions that don’t fit in the other categories.
Unfortunately, the organization of these sections isn't as clear-cut as it seems. There is a lot of overlap between each section. It’s worth checking the General category if you don’t see your question elsewhere.
Does Hayu offer direct customer support?
Sometimes the self-help resources can’t solve your account-specific issues. You can contact Hayu’s customer support directly using the “Message Us” button on the Hayu support site. Alternatively, you can tweet to the @hayuhelps Twitter account.
Hayu's customer support is efficient and comprehensive
Overall, Hayu has pretty impressive customer support, with a detailed help guide to answer most of your questions and friendly support agents standing by for more direct questions. For more details about this streaming service, check out Flixed's Hayu review or see the full list of Hayu library content. You can also read through our comparisons of Hayu vs Netflix and Hayu vs Hulu to learn more.
Kelsey Reynolds • Author
Kelsey is a content strategist based in Minneapolis, Minnesota. She holds a Master of Fine Arts in Creative Writing from the University of Minnesota. Kelsey was drawn to working at Flixed because the team was so open, motivated, and curious. She most enjoys thinking about how to blend programmatic and editorial content to answer readers’ questions as completely and efficiently as possible. When she’s not at her computer, Kelsey can usually be found working in her garden or walking her two dogs in the park.
Lisa Holden • Editor
Lisa Holden is an editor and creative based in Houston, TX. Lisa holds a BA in African-American Studies from Temple University and has spent her career working in news publications and magazines, even founding a magazine herself. She began working as an editor for Flixed in 2023. When she’s not editing or working on one of her many creative endeavors (whenever that is), she enjoys traveling to new places and biking on sunny days.