Sundance Now has been around long enough that most of the initial bugs and kinks in the streaming service’s operations have been ironed out. Of course, sometimes things happen and you’ll need to get a little help. Fortunately, Sundance Now customer support is a decent, though imperfect, system.
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Sundance Now’s Knowledge Base includes answers to the most asked questions about the streaming service. Most of the time, the issue you run into is common enough that these answers will solve your problem.
Most of the entries help explain what Sundance Now is all about and how to begin, manage and cancel your subscription. Other entries help troubleshoot specific device issues or common streaming glitches.
Old and Inaccurate Information
Unfortunately, the entries are not updated very frequently — even if the article says otherwise. Consider the article “Where is Sundance Now available?” According to the Sundance Now Knowledge Base, you can only get the service in the United States, Canada, Ireland and the United Kingdom. However, Sundance Now’s terms of service says that the service is available in Australia, Austria, Germany and New Zealand as well.
The expansion to Australia and New Zealand happened in 2018, but the support article’s most recent update was in June 2019. Even worse, the article includes a link to the DocClub website which was shut down in 2016.
You may need to take the answers in the Knowledge Base with a grain of salt.
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Does Sundance Now Offer Direct Customer Support?
If the answers in the Sundance Now Knowledge Base don’t resolve your particular issue, then you can get support from Sundance Now directly. The support site lets you create a support ticket which gets routed to a support representative. You can track the status of your support ticket from the Support Center’s website.
The apps do not include an option for opening support tickets. Instead, the apps provide the Sundance Now Support Center’s email address.