STARZ might be one of the largest movie streaming services in the US, but it has somewhat limited customer support. That said, you can get customer support through STARZ using a few key sources. There’s also a handy workaround that might get you phone support even faster.
Does STARZ Have a Knowledge Base?
STARZ has an extremely limited knowledge base through its FAQ page. That page only covers basic information on several topics, including:
- Support contact
- Free trials
- Device support
- Login and account usage
if you need more extensive information about the company’s services, you won’t find it through the FAQ page. Instead, you’ll likely need to search the web for more detailed articles.
Does STARZ Offer Direct Customer Support?
Considering STARZ’s FAQ is fairly limited, you may need to turn to its direct customer support for more in-depth assistance. You have three avenues for STARZ customer support:
- An email contact form on the website
- Phone support
- Twitter support @STARZhelp
The service, unfortunately, lacks live chat support. Additionally, phone support is mostly comprised of an automated menu that is time-consuming to navigate and which has options that might not fit your exact question.
Your best option may be to submit an email through the STARZ customer service web form. Then, when you get the automated email it sends, call the special number included in the email and give them your support ticket number.
The Twitter support might work, but it seems that account is not very active.
For more information on STARZ, read our detailed STARZ on-demand review.