Need help with CuriosityStream? Whether you’re setting up a new device or subscribing for the first time, you may wonder what kind of support you can get. See the details in this quick guide from Flixed.
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Get Self-Help With CuriosityStream
If you just have a basic question that you need to be answered, you can use the blue Help button on the bottom-right of the screen, as seen in the below screenshot.
Clicking this button will bring up a self-service menu. Enter a keyword about what you need help with, like Billing and you can see a list of the most common questions related to it.
If you can’t find the topic you need help about, you can click the Leave us a message button.
Then, just enter your name, you email, your question, and any relevant attachments, if necessary. Someone from the CuriosityStream support team will get back to you as soon as they can.
The CuriosityStream Help Page
You can also browse through the top help questions and topics on the CuriosityStream Help Center. You can browse sections like
- Getting started, which covers questions about initial setup and signup
- Streaming, which helps answer common streaming questions during device setup
- Account & billing, which goes over common issues with billing and account problems
- Resolve issues, which will help you troubleshoot any technical problems you’re having
What are the CuriosityStream Email and Phone Support?
CuriosityStream also offers email and phone support if you need it. You can send an email to [email protected] or you can give the company a call at 1-844-778-8999. For email and live chat, the hours are:
- 9am to 9pm EST M-F
- 9am to 6pm EST Sat/Sun
For phone support, the hours are:
- 11am to 7pm EST M-F
- 9am to 6pm EST Sat/Sun
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Get the Help You Need for Your CuriosityStream Subscription
Thanks to the very helpful CuriosityStream FAQ section, you’ll never face a problem too hard to solve. And in case the online help section can’t resolve your issues, you can always contact the CuriosityStream support staff to get your problems fixed!
If you’re curious about the CuriosityStream device support, we’ve got an article that can answer all your questions.
Eric Liston is a content writer based in Columbus, Ohio. Since 2015, he’s been writing about technology, cord-cutting, and helping everyday people save money. He also has expertise writing about medicine, dentistry, insurance, and a variety of other industries. No matter what he’s writing, his focus is always on simplifying complex concepts and making them approachable for everyone. When he’s not slamming away on his keyboard at his home office, you’ll find Eric reading sci-fi novels, improving his disc golf game (he just hit his first 400-foot drive) and playing video games on his gaming PC.